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Tutorials

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Frequently asked questions

Answers to the most common questions.

Getting started

What is Framentis?

A place for your thoughts: the quick ones, caught on the fly with one line and Enter, and the deep ones, written slowly as full notes. Every note is a fragment of you.

Is it free?

Yes. Framentis is an independent project and it's free. We show no ads and never sell data.

What's the difference between a quick thought and a note?

A quick thought is one line: type it in the black bar and press Enter, no title needed. A note is for things you write slowly: a title, all the space you need and a category. On your phone, tap the + circle for a note, or drag it up for a quick thought.

I didn't get the confirmation email.

Check your spam or junk folder and look for an email from Framentis. If it hasn't arrived after a few minutes, try signing up again or write to us.

How do I change my email, password or name?

Tap the circle with your initials at the top → Account settings. There you can edit your profile, motto, email and password.

Security & privacy

Can anyone read my notes?

No. Notes are end-to-end encrypted: they are encrypted on your device, before they leave it, with a key that only your secret phrase can open. Only unreadable text reaches our servers. No one can read them: not other users, not whoever runs the servers, not us.

What is the secret phrase?

It's the phrase you choose the first time you log in. It opens your notes and never leaves your device: we don't receive it and we don't store it anywhere.

We only ask for it when you log in on a new device or after you tap "Log out". Capital letters and extra spaces don't matter. A good example: 3 or 4 words only you know.

What is the recovery key and where should I keep it?

It's a 32-character code, like XSJR-E2EJ-ZSEE-…, shown when you turn on encryption. You only need it if you forget your secret phrase.

Keep it outside Framentis: in your password manager (the iPhone one is fine), on paper in a drawer, or both. You can create a new one in Account settings → Encryption.

I forgot my secret phrase.

On the "Unlock your thoughts" screen tap I forgot my secret phrase, enter your recovery key and choose a new phrase. All your notes stay where they are.

I lost both my secret phrase and my recovery key.

In that case your notes can't be opened anymore, by anyone, not even us. That's the price of real privacy: if we could recover them, we could also read them.

That's why we recommend keeping your recovery key safe and exporting your notes from time to time.

How do I turn on two-step verification?

In Account settings → Two-step verification → Turn on. Scan the code with an authenticator app (Google Authenticator, iPhone Passwords or similar) and enter the 6-digit code. From then on, when you log in we'll ask for the code as well as your password.

It's optional, but we recommend it: even if someone found out your password, without the code they couldn't read, change or delete anything.

I lost the phone with my authenticator app.

Write to us from your account's email address: we'll check it's you and turn off two-step verification, so you can log back in with your password. Your notes stay encrypted and safe: opening them still requires your secret phrase.

I forgot my password.

On the login page type your email and tap "Forgot your password?": we'll send you a link to choose a new one. Your notes aren't lost, because they're opened by your secret phrase, not your password.

What can Framentis see about my data?

Only what's needed to run the service: your email, the dates of your notes, how many there are and whether they're notes or quick thoughts. Titles, texts and category names are encrypted and unreadable. All the details are in the privacy policy.

Your notes

How do I export my notes?

In Account settings → Your data you can download everything, whenever you like:

Markdown (.zip): one note per file, one folder per category, to open in Obsidian, Bear, Craft or any editor. Text (.txt): a single file to read. Data (.json): the full copy, to bring everything back into Framentis.

Can I bring my notes from Evernote, Notion or Obsidian?

Yes, in Account settings → Import. Evernote: select your notes → File → Export → .enex format. Notion: Settings → Export all workspace content → Markdown & CSV, then choose the .zip. Obsidian, Bear and others: your .md or .txt files, also inside a .zip.

Tags and folders become categories, and imported notes are encrypted like all the others. Images aren't imported for now.

Does it work without internet?

Yes. After your first sign-in you can open Framentis without internet, read your notes and write new ones: they stay on the device, encrypted, and sync as soon as you're back online. If you changed the same note on another device in the meantime, both are kept: the other version appears as a separate note. Images and attachments you've already opened are available offline too.

How do I delete my account?

In Account settings → Delete account. Your account and all your notes are permanently deleted, on every device.

Apps & devices

Which devices does it work on?

In the browser on any computer or phone, with the apps for Mac and Windows, and on iPhone as a web app (the App Store app is coming soon). With the same account you'll find your notes everywhere, synced in real time.

How do I install the app on my computer?

Windows: download the file from the Download section and open it. If "Windows protected your PC" appears, tap More info → Run anyway: this happens with new apps that aren't signed yet.

Mac: open the .dmg file and drag Framentis into Applications. The first time, right-click the app → Open → Open.

How do I put it on my iPhone or Android?

Open framentis.com in your browser and add it to your Home Screen. On iPhone, in Safari: Share → Add to Home Screen. On Android, in Chrome: menu ⋮ → Install app. It opens full screen, like a regular app.

A new device asks for my secret phrase: is that normal?

Yes. Each new device needs the phrase once, to open your notes. After that it won't ask again, until you tap "Log out".

How do I change the language?

Use the IT / EN switch at the top of the site, or Account settings → Language.

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